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This privacy policy tells you what information about your account can be shared with trusted partners for fraud and verification purposes, as well as the options you have for managing your account data. Before you deposit £, make sure you read the sections on regional requirements and identity verification if you play from UK or hold UK.
If you want to sign up for Pure Casino, you must be able to legally gamble and legally agree to terms. Individual players are the only ones who can register, and the information you give must be correct, up-to-date, and match any documents you may use later to prove your identity. No matter where you are, including UK, you may not be able to get to everything. If you live in a restricted area or play at a restricted location, Pure Casino may not let you register or may suspend your account until they can confirm that you are eligible. If you meet the standard requirements for compliance, you should be able to sign up for Pure Casino. You should be able to prove who you are and how old you are, and you can't be acting on behalf of someone else.
You have to be at least 18 years old, or the legal gambling age in the place where you live or play. One account per person, and it can only be used for personal entertainment. Correct information: Your name and other information on your profile must match what's on your verification documents. Checking your location: access may be limited based on your UK and the rules that apply. The casino may refuse to let you register or limit your account until checks are done if they can't confirm your information or if they find duplicate accounts, identity violations, or other compliance risks. Note: If you send or receive money, Pure Casino may need to make sure it's a real transaction.
Depending on risk indicators and regulatory thresholds, a deposit of 100 £ or a withdrawal request of 500 £ may lead to extra verification steps.
Identity and contact information are collected when you sign up for an account and use it. This is done so that the service can run, your profile is safe, and legal requirements are met. This usually includes your full name, date of birth, home address, phone number, and email address. You might be asked for proof of who you are and where you live. Proof of address, a copy or photo of a valid ID, and, if needed, more checks to make sure the player is eligible to play are all part of this.
Deposit and withdrawal requests are processed, and financial and payment information is gathered to prevent fraud. Payment account information, transaction identifiers, and records of your deposit and withdrawal history may be part of this, depending on the payment method. When you use the website or app on your phone, technical and usage data can be collected automatically. This can include things like an IP address, device identifiers, browser information, login timestamps, session activity, and security logs that are used to stop people from getting in without permission and spot behavior that seems odd. Using player protection tools, talking to support about limits, or asking to be blocked by yourself may also cause responsible gaming information to be stored. According to player safety rules, these records help Pure Casino enforce your settings.
To protect your accounts and follow the rules set by regulators, Pure Casino may ask you to prove who you are before you can fully access all services. These controls help stop people who aren't supposed to be there from getting in, kids from playing, fraud, and bad use of payment methods. Registration, a deposit of £50 or more, the first withdrawal of £, or any other time account activity needs extra confirmation can all lead to KYC verification. By writing checks early, you can avoid waiting when you want to cash them out. If Pure Casino wants to know about your account, payment method, or risk, they may ask you for certain information.
Most of the time, you'll be asked to send files that are easy to read and match the information on your profile. A government-issued ID card with your full name, date of birth, and document number must be shown as proof of identity. One that is recent and shows your name and current address as proof of address. Confirmation of the payment method: proof that you own or control the method of deposit used on the account. Checks on the source of funds—sometimes, papers that explain where the money for playing comes from, especially if activity points to a higher level of risk. Extra checks, or extra information, if there are problems with the details, a suspicion of a hacked login, or other security issues.
Check that the information in your account profile matches what's on your documents. This includes spelling, date of birth, and UK declarations where asked. Your location may be checked to make sure you are using the account in a valid area if you are accessing the service from UK or while traveling. Document quality is important. Upload full pictures so that you can see all of the edges. Keep the text clear and avoid glare. Pure Casino may ask for new documents if you send them screenshots, cropped images, or documents that have expired, which can make the processing time longer. During KYC, keep your account safe. Use your own email address and phone number, and don't upload files to shared devices. Also, don't send private files through unofficial channels.
If Pure Casino notices strange patterns of access, it may temporarily stop withdrawals, even if a request like "withdraw 500 £" is still being processed, until verification is complete.
Pure Casino needs to know some information about you in order to give you the bonuses, promotions, and rewards you desire. Making sure that offers are applied correctly, bonus funds are credited on time, and your account keeps accurate track of your reward progress is all part of this. Our promotions are also fair and safe because we use relevant data. This includes finding cases of fraud, stopping people from making duplicate claims, and making sure that bonus-related transactions like a £20 deposit or a bonus of up to £200 are carried out according to the rules.
What information is processed and why? Account identifiers, such as a player's username, account ID, email address, and login information, are processed so that advertisements are linked to the right player profile. This is so that promotions work smoothly. Contact preferences are the ways you choose to receive promotional messages, so we will only send bonus notifications to the channels you choose. To figure out if you're eligible for a bonus and how much you've wagered, as well as reward milestones, you need to keep track of your bonus activity and gameplay markers. Transaction and payment signals include history of deposits and withdrawals, bonus credits, and payment method metadata. These help you use promotions that are related to deposits and avoid getting duplicate credits.
Checking your identity and making sure your account meets the requirements for certain promotions and reward withdrawals, especially when bigger rewards like £500 are at stake. Technical and security data, such as device, browser, IP-based region, and risk indicators, are used to stop promo abuse and keep accounts safe from people who shouldn't have access to them. When a promotion is tied to funding, we use the amount of your deposit and the time it happened to figure out if you get a bonus and how much you should get credited. For example, if the terms of the promotion say that a deposit of £50 is eligible for a certain reward level, then a deposit of £10 may not be.
We use your history of participating in promotions to keep track of your progress and avoid mistakes like double crediting for rewards that build up over time. If you claim a reload bonus, we keep track of when it was activated and any other conditions that apply. This way, the system can correctly figure out if the bonus was used, expired, or completed. We may also use segmentation based on your non-private account and activity patterns to make sure that the offers you receive are just right for you. You can still control how we communicate with you through your communication settings and opt-out options. This helps us show you ads that are more relevant to what you play. To make sure that bonuses are real, Pure Casino uses both automated and manual checks to look for patterns, like having multiple accounts, claiming the same offer more than once, or identity information that doesn't match up.
In line with the terms of the promotion and good security practices, if an offer is flagged, we may ask for more information before giving out a reward or accepting a promotional withdrawal of £100. If it's needed to run a promotion, Pure Casino may share some information with trusted third parties, like email/SMS delivery partners, CRM tools, analytics services, or services that stop fraud. These partners only get the information they need to do their jobs, and they are expected to keep the information safe and follow the terms of their contracts.
Pure Casino lets you deposit and withdraw money in a number of different ways, so you can fund your account and get your winnings in a way that works for you.
When you use any method of payment, we only keep track of the information we need to process the payment, stop fraud, and meet our legal and accounting obligations. Pure Casino does not store your full payment information because they do not need to. Secure payment providers handle card and wallet processing, and the only information we keep is what we need for operational and legal reasons. For example, we need to make sure that a deposit of £100 reached the right account and that a withdrawal request for £500 was sent to the right person. We may keep the following information about deposits and withdrawals to make sure payments are processed correctly and can be tracked: Transaction identifiers are unique reference numbers from our cashier system and payment partners that help us keep track of status and fix errors.
The exact amount (for example, "deposit 50 £ or withdraw 200 £") and the direction (deposit or withdrawal). When you do a reconciliation, a chargeback, or a responsible gaming check, you use the date and time as timestamps. Type of payment method, like a bank transfer, card, e-wallet, or another supported method (without keeping private information on file). Instrument details that have been hidden: if applicable, a hidden card number or wallet reference (like the last few digits), as well as the name of the issuer or provider. details about the person who holds the account, such as the payer name or beneficiary name if needed to match your casino profile and verification records. Please include any notes that help resolve the processing status (pending, completed, reversed, failed, refunded, or charged back).
IP address, device identifiers, and anti-fraud markers are security and risk signals that are linked to a payment event so that weird behavior can be found. We use this information to make sure payments are made, look into disputes, stop people from using it without permission, and follow the rules. As an example, if a provider delays a 300 £ withdrawal, the reference IDs and timestamps that are saved let our team track the payment and give you a correct update. Please note that we do not store full card numbers, CVV codes, or your full online banking login information. When a payment provider sends back tokens or encrypted data that are needed to handle recurring deposits or stop fraud, those tokens are kept in a safe place and can't be used as your real credentials.
If you change your payment method, request a refund of 100 £, or a transaction is reversed, the related entries may remain in your account history for audit and legal record-keeping, even after the funds have moved, so that your balance changes can be fully explained and verified.
When you request a withdrawal at Pure Casino, we process the payout using the information you provide in your account and the payment method you select. To keep every cashout secure and compliant, we may ask for verification before approving a withdrawal, especially for first-time payouts or higher amounts like 500 £.
Your payment method, transaction history, and basic legal requirements in UK can change the checks and information that are needed. We want to make sure that the account you're using is yours, that the payment is going to the right place, and that the withdrawal is legal and allowed. Identity checks (KYC) are often needed before a withdrawal is finalized. Here are some things you may be asked to do to confirm your payout. This protects your balance, stops fraud, and makes sure the right person gets paid. If your account information changes right before you cash out, or if the withdrawal amount is large, like £1,000, you may need to provide extra confirmation.
A valid government-issued document with your full name, date of birth, and photo as proof of who you are. One way to show your current address is with a document that has your name and address on it. The document should be recent. Payment method verification means making sure that the address where the money is going is yours. When necessary, source of funds checks are done to make sure that the money that was deposited comes from a legitimate source. This is especially important for larger deposits of £2,000 or more. Checking the payment method is different for each option. As an example, we might ask for a screenshot or statement that proves you own the account that was used to cash out. If it involves cards, you might be asked to give a picture that is masked so that it only shows the allowed information.
To make a withdrawal, we never need your full card number or any security codes. When you request a withdrawal, your full name, date of birth, registered address, account email, phone number, IP and device data used for security checks, transaction identifiers, and the payout destination details needed by your chosen provider are some of the player data that is used. If the spelling is different on your documents or you have dual citizenship, we may ask for more information to make sure that your records match correctly. This includes asking about your stated UK if it is required by law. For security and accuracy reasons, you may be asked to confirm your login patterns, whether you've recently changed your password, and whether the payout request matches what you normally do with your account.
We may stop a withdrawal of 300 £ until verification is complete if we notice any strange behavior. This is to keep you safe from people who shouldn't be able to get to your account. To avoid delays, make sure your account information is correct before you ask for a cashout, and send in clear pictures of your documents so that all of the text can be read. Only the information we need to safely send your money will be asked for if more information is needed for your specific withdrawal.
You can set practical controls in your Pure Casino profile that will help you keep track of your spending and stick to a budget that works for you.
These tools are right in your account settings, and once they're confirmed, they'll work with all deposit methods that are compatible. Controls for responsible gambling are made to be easy to use and hard to get around. Setting a limit of 100 £ will stop the system from letting you do anything that would cost that much in the time you chose. Setting limits on how much you can deposit and lose: To set limits, go to the "responsible gambling" section of your account settings. You can pick the type of limit, the time frame, and the amount you want to use. You can control your spending in different ways, such as by limiting deposits to 50 £ per day or 300 £ per week.
In a certain amount of time, you are limited in how much you can deposit and add to your account. When your limit is reached, you won't be able to make any more deposits until the period ends. Based on net losses, loss limits tell you how much you can lose in a certain amount of time. If you tell the game that you can't lose more than 100 £ in a week, you won't be able to play until the next week starts up again. Daily, weekly, and monthly time frames are common. For example, 20 £, 100 £, or 500 £ are all clear numbers that must be entered. For your account to get the limit correctly, you may need to confirm.
If you change your deposit limit from 300 £ to 100 £, it usually takes effect right away. They might do more checks or give you more time to think about it if you ask for a higher limit before it goes into effect. Advice: If you're not sure what to set, begin with a low number, like 50 £ per day, and lower it if you find that you're depositing more often than you planned.
The cookies and other tracking technologies that Pure Casino uses to keep the site safe, remember your preferences, and make it easier to play games and move around the site are cookies and similar tracking technologies. Along with supporting core functions like session management and responsible access controls, these tools also help us figure out what works well and what doesn't.
Most of the time, you can choose how cookie-based data is collected. Your browser or device settings let you accept, block, or delete cookies. You can also fine-tune your consent choices when our cookie banner or settings panel is shown. If you delete certain cookies, some features might not work right.
Cookies are small files that your device stores. While it makes sense, we may also use similar technologies in our apps, like local storage, pixels, and SDKs. You can use these technologies for the following things, depending on your choices and the rules in UK: Strictly necessary—enable core site functions (like logging in, keeping your session active, and preventing fraud and account security).
Preferences: Remember settings like language, display, and session to cut down on typing the same thing over and over. Analytics: Find out how much traffic and how well features are working (for example, which pages take a long time to load or which ads get the most clicks) so we can make the site more stable and easy to use. Marketing and personalization: Make content and offers more relevant to you based on what you do, like the games you play or the ads you see, and cut down on ads that you see over and over again. If you block cookies that are strictly necessary, you might not be able to sign in, finish the steps for verification, or use pages that deal with payments. You can still use the casino even if you block analytics and marketing cookies, but it might not be as personalized for you.
To delete cookies, block all cookies, or just block third-party cookies, most browsers have controls that let you do these things. Make sure you use your choices on all of your devices and browsers. After you delete cookies, you might need to sign in again and confirm your choices. How "Do Not Track" and similar signals are handled will depend on how the browser acts and the rules that apply. To keep track of your choices when they are needed, we use consent tools instead of passive browser signals. Ads can be tracked, fraud stopped, payments kept safe, or third-party technologies used by trusted partners. Information about the device, an approximation of the location, or interaction events may be processed by these partners.
We want to only have partners that are needed for operations, security, and relevant marketing, and we want to make sure they are properly protected. Cookies and account activity, like the types of games you like, how often you play, or whether you've participated in promotions in the past, can be used to make personalized offers. If you deposit £50 and get extra spins, for example, or if your play history and eligibility match, you might see a targeted cashback offer of up to £100. It's possible to change your cookie consent settings and marketing preferences in your account, if they're available. This will limit or stop personalization. You may still get important service messages about security, transactions, or your account status even if you agree not to receive marketing cookies.
It's easy to control what information is stored on your device and shared with us when you play on your phone. Pure Casino is designed to keep your session private by default, but you can still change the privacy settings and how your app browser handles data. The goal is simple: let you play quickly in-app or in a mobile browser without hiding how your data is being used. You can change your privacy settings in two places: the Pure Casino app (if you use it) and the controls on your device or browser. If you use both, you can choose how to personalize your mobile play, stop tracking, and save less data.
For mobile apps to be safe to use, privacy controls on permissions should only show the bare minimum. If a permission is optional, like notifications, you can turn it off without stopping people from making deposits or withdrawals or playing games. You can change permissions at any time by going to your device's settings and making the change. For security alerts and account messages, push notifications can be used. If you'd rather have a quieter experience, you can turn them off in your device's settings. You may get account activity reminders, such as payment status updates for actions like depositing £20 or requesting a withdrawal of £200, if you keep them turned on.
For extra safety, biometric and device-lock features like Face ID, fingerprint, and screen lock are suggested. There is no way for Pure Casino to get or store your biometric template because these features are controlled by your device. For practical control, you could do the following on your phone: Turn off any app permissions that aren't needed (for example, notifications, local network access, and similar toggles, if they're there). Enable automatic device lock and make sure your OS is always up to date. Always use a password manager instead of saving passwords on devices that other people have access to. The personalization settings inside the app can change the content you see, like games you've recently played or suggested titles. You can limit personalization options when they're available to cut down on profile-based suggestions without blocking core casino access.
With session management on mobile, people who aren't supposed to be there can't get in. For safety reasons, always log out of a shared device and close the app or browser tab after playing. Please change your password right away and end any active sessions from the account security area as soon as you can if you think someone has accessed your account. It depends on your UK that location handling can help with compliance and access control. If location services are asked for, you can usually decide whether to let the app access your location all the time or not. If your location is denied, you might not be able to get in places where local rules require proof of your location.
App analytics can be used to make apps more stable, find crashes, and stop fraud. You can limit ad tracking or analytics sharing on your device if it has a setting for that. This will lower the amount of data shared at the platform level. WebView and content that is embedded in a mobile app may work like a browser. The same ideas apply if the app shows some pages through an embedded browser; cookies and local storage may be used to keep you logged in and protect your session. Data handling can be changed by updates and new privacy rules. By keeping the app up to date, you get the most up-to-date privacy and security controls.
If you prefer to use a mobile browser, make sure that the version you're using is up to date to keep your privacy safe. Your provider controls how you pay for things with your phone and how private your wallet is. You may be sent to a payment flow run by the provider when you start a transaction. While Pure Casino gets the information it needs to confirm the transaction and keep your account safe, it doesn't see your full payment information beyond what's needed to process a £20 deposit or confirm a 200 £ payout. Mobile support chats may keep track of what you say so they can better handle your request and keep the service going. Share sensitive information in chat only when asked to do so, and don't share it without a reason.
Mobile privacy is important, especially for kids and people who share devices. Set parental controls for each device and don't stay logged in on devices that other people use. If your device has separate profiles for each user, use them to keep people from getting in by accident. In the privacy settings of your mobile device, you can reset or limit advertising identifiers if they are used. By limiting personalized ads on platforms that allow it, you can break the link between past and future use of the same device. Resetting also helps with this. On the go, network security can affect your privacy. For private tasks, use trusted networks instead of public Wi-Fi. Unless you are on a secure connection, don't make changes or transactions to your account while using public Wi-Fi, like taking out £500.
Access rules and connections can change when you travel to other countries. Services you can use while traveling may depend on local laws, and the steps needed to verify your identity may be different depending on your UK. To make sure security checks on your phone go smoothly, keep your contact information up to date. You can lower the amount of data that stays on your device by clearing out app data or browser storage. You can clear your cache and cookies after logging out if you don't want to remember your session. It's normal for this to log you out and delete your preferences so that your local privacy is stronger. What runs in the background when the app is closed can be changed by the battery and background activity settings.
There may be less passive data exchange when background activity is limited, but security alerts may not be sent as quickly. Pick the balance that fits your needs for privacy. Mobile account recovery should be kept safe. Keep your phone number and email address safe and up to date if you use SMS or email recovery. Sign out of old devices when you switch them, and don't use the same weak passwords again. You can be in charge of safe screenshots and screen recordings. Don't take screenshots of your balance, confirmations of transactions, or personal information. Support should only see the bare minimum of a screenshot if you send it to them.
Secure connections and strict access controls keep deposit information safe. Card information is handled by payment partners who follow the rules, and we don't store it all on our end. A unique password, two-factor authentication (2FA), and only depositing money from an account you control can all help keep you safer. We may ask for a quick confirmation to keep your £ safe if a payment attempt seems odd.
In order to process withdrawals and follow anti-fraud and anti-money laundering rules, we may ask for proof of identity (passport or ID), proof of address (utility bill or bank statement), and proof of payment method ownership (screenshot of card mask or details of an e-wallet account). We only take what we need, keep it locked up so that only trained staff can get to it, and store it for as long as the law and our own security rules say we have to. You should only upload files through your own account and not through public channels.
Due to the need to stop duplicate accounts, bonus abuse, and automated play, bonus eligibility checks may only need to use a small amount of data. We may use identifiers for devices, IP addresses, and accounts to make sure that each player only has one account and that the bonus terms are met. We can ask for proof before turning bonus winnings into a balance that can be withdrawn if a bonus is being looked over. Your account shows you the current bonus rules, and you can contact support to find out if there are any limits or restrictions for UK.
Limits are based on how you pay, how verified you are, and risk checks. We look at account activity data to set daily, weekly, or monthly limits when needed and to help make gaming more responsible. You can contact support to ask for personal limits or a cooling-off. Once we confirm your identity, we'll add them to your account. To get a higher withdrawal limit, you need to go through verification and make sure that the payment method you use is in your name.
Depends on where you are and the rules in your area. We can block access from certain areas and ask for proof of residency or UK information to make sure you are eligible. With the same security standards as a desktop computer, mobile access is possible through a browser. Double-factor authentication (2FA) should be turned on, shared devices should be avoided, and you should log out of your account after each game. If you notice any strange logins or transactions, please contact support right away so we can lock the account and protect your £.
We only get the information we need to legally and anti-fraud checks your account, put money in and take it out, apply bonus terms, and keep your account open. Name, date of birth, contact information, login information, device and IP address, payment identifiers, and a history of transactions are some of the things that is usually in this list. We may ask for proof of your identity and address, as well as payment ownership, for Know Your Customer (KYC) and payout approval. This could be a screenshot of your card with the middle numbers hidden, or it could be a page from your e-wallet account. Your personal information is not sold. We only give certain types of information to service providers that help us run the casino. These include payment processors, KYC/AML verification partners, fraud prevention tools, game providers, and customer support platforms. We only do this when it's necessary.
Your payout may be held up until verification is complete if you ask for a withdrawal. We may also ask for more proof if the payment method, deposit pattern, bonus use, limits, or account security checks demand it. You can get to your data, change it, or delete it by logging in to your account or calling support. Some records must be kept for legal reasons and to handle disputes. Checking the local rules on online gambling and payments is still your responsibility if you play from UK. We will do our compliance checks based on your location, UK, and the way you make your payments.
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